Privacy Policy

1. Information We Collect

We collect information in the following ways:

Information you provide to us

When you request an estimate, fill out a form, call, email, or otherwise communicate with us, you may provide details such as your name, email address, phone number, property or mailing address, and information about the remodeling project you are considering. Information submitted through our website forms is processed and stored on our behalf by our website host, Netlify.

Information collected automatically

When you visit our website, we and our service providers may automatically collect limited technical information such as your IP address, browser type, device type, pages viewed, referral source, advertising campaign parameters, and the date and time of your visit. We may transform identifiers into pseudonymous values before storing them. This information helps us operate, secure, and improve the site and understand the effectiveness of our advertising.

Information from third parties

Our website may display content from third parties, such as Google and the Better Business Bureau review widgets. If you interact with those services, their own privacy practices apply.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide estimates and quotes;
• Schedule consultations, appointments, and installation work;
• Communicate with you about your project, including updates and follow-ups;
• Provide, maintain, secure, and improve our website and services;
• Send information about our services when you have asked to hear from us;
• Comply with our legal, tax, and regulatory obligations; and
• Protect the rights, property, and safety of Classic Remodeling, our customers, and others.

3. How We Share Your Information

We do not sell your personal information. We may share information in these limited circumstances:

• Service providers. With vendors who perform services on our behalf, including Netlify for website hosting and form processing, Google for analytics and advertising measurement, communications providers, financing partners, and subcontractors involved in your project. These parties are permitted to use your information only to perform services for us.
• Legal and safety. When required by law, regulation, subpoena, or legal process, or to protect the rights, property, or safety of Classic Remodeling, our customers, or others.

Data Sharing

• Customer data is not shared with 3rd parties for promotional or marketing purposes.
• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

We do not sell, share, or transfer consumer data, including mobile numbers and SMS opt-in data, to any external organizations under any circumstances, including with consent, except as required to provide the requested service through contracted processors acting solely on our behalf and not for their own use. The service providers described above (such as our website host and analytics providers) are contracted processors of this kind: they process information only on our behalf and on our instructions, and are never permitted to use it for their own promotional or marketing purposes.

4. Cookies and Analytics

Our website may use cookies and similar technologies to remember your preferences, understand how the site is used, and improve performance. Most browsers let you refuse or delete cookies through their settings. Disabling cookies may affect how some parts of the site function.

5. Communications and Text Messages (SMS/MMS)

If you provide your phone number and agree to receive text messages, you consent to be contacted by text at that number. Our messaging program consists of general conversational messaging to answer questions and provide support to customers — for example, responding to your inquiry, scheduling and confirming appointments, and sending estimate follow-ups and project updates. Consent to receive text messages is not a condition of purchasing any product or service.

• Message frequency will vary based on communication needs.
• Message and data rates may apply for any messages sent to you from us and to us from you. If you have questions about your text or data plan, contact your wireless provider.
• To opt out, reply STOP to any message. To opt out of text messages, reply STOP at any time. You may also reply UNSUBSCRIBE to cancel. You can cancel the SMS service at any time. Just text STOP to the phone number from which you received messages. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed, and you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
• For help, reply HELP to any message or call 888-371-1720. If you are experiencing issues with the messaging program, you can reply with the keyword HELP for more assistance, or you can get help directly at info@classicremodelinginc.com or (888) 371-1720.
• Carriers are not liable for delayed or undelivered messages.

Opting out of text messages does not cancel an estimate, appointment, or remodeling project; we may still contact you by phone, email, or mail about work in progress. As stated in the Data Sharing section above, mobile opt-in and consent are never shared with anyone for any purpose. Our full messaging terms are in our Terms of Use. You can also opt out of marketing communications at any time by using an unsubscribe link or contacting us directly.

Classic Remodeling Inc. Messaging Terms and Conditions

1. The messaging program consists of general conversational messaging to answer questions and provide support to customers. You will receive customer care/support messages only; we do not send marketing or promotional messages through this program.
2. To opt out, reply STOP to any message. You can cancel the SMS service at any time. Just text STOP to the phone number from which you received messages. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
3. For help, reply HELP to any message or call 888-371-1720. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at info@classicremodelinginc.com.
4. Carriers are not liable for delayed or undelivered messages.
5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.

Contact Section

If you have questions about this Privacy Policy or our SMS program, contact us at info@classicremodelinginc.com, (888) 371-1720, or 3211 B Corporate Court, Ellicott City, MD 21042.

6. Data Retention

We keep your information for as long as needed to fulfill the purposes described in this policy, including to provide services, maintain business and warranty records, and comply with legal obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Choices and Rights

You may request to access, update, or delete the personal information we hold about you, and you may opt out of marketing communications at any time. Depending on where you live, you may have additional rights under applicable privacy laws. To make a request, contact us using the information below. We may need to verify your identity before acting on a request.

9. Children's Privacy

Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will take appropriate steps to remove it.

10. Third-Party Links

Our website may link to third-party websites and services that we do not control, including manufacturer, financing, and review sites. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Your continued use of our website after changes are posted means you accept the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: